VIP star not showing in SOW list view
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yesterday
Hello,
I'm on Xanadu.
I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.
They currently only see the flag in the SOW overview (record information) screen.
The Incidents Details screen just shows the caller name (no star)
Any help would be greatly appreciated.
Thanks
Gary
1 REPLY 1
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yesterday
Hi Garygman,
You should be able to set to show highlighted value based on user VIP flag. You can reference the following outline to try it.
Hope this helps.
