Is it possible to view the actual usage of Incident summarization feature provided by Now Assist, like how many times that feature has been used in a day/week.   Thanks Priyanka

In Service Operations Workspace, when you click on Home Icon and select any Dashboard to open any report/record, it will let u do so while staying in workspace. However, when I am using the Dashboards Icon to do the same, it is opening the record out...

We can see VIP tag visible by default in the Record Information section of Service Operations Workspace, available next to User details whether we are on Incident Form or Interaction form. Need help to know where and how it has been configured becaus...

 Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier "What's your issue or requ...

Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier "What's your issue or reque...