Watchlist and work notes list not available on Service Operations workspace

[Kalyani35]

hi all,

We are trying to configure the Service Operations workspace for Incident Management.

In native UI we have watchlist and worknotes list fields available under notes section.

IN SOW we have compose section where we can add work notes and comments, but I cannot find a way to add watchlist users and worknotes  list in this compose section.

How can a agent update watchlist and worknotes list from SOW?

Thanks

[Tiger_bubu]

I would also add something to this. I realized that you need to add the Comments and worknotes to the form that those both are available in the Compose section, can't i hide those 2 things, otherwise the customer has 2x time the comments and worknotes. 1 in the Form and 1 in the compose section.