Worknotes and comments should be Rich Text HTML instead of Journal Input in SOW

SS1510 · ‎01-20-2026

Hi,

The requirement is Work notes and Comments in SOW should be Rich Text HTML .

Does anyone has idea how to achieve this ?

Najmuddin Mohd · ‎01-20-2026

Hello @SS1510 ,

There is a property with glide.ui.journal.use_html

You can enable the above property to true to get HTML in Workspace.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin

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Ankur Bawiskar · ‎01-20-2026

@SS1510

those are journal input field types and don't directly support HTML

You can use the OOTB system property "glide.ui.journal.use_html" and set it as True but it will have impact at all the workspaces wherever journal fields are used

I won't recommend this, also there would be performance impact

Performance impact of enabling system property 'glide.ui.journal.use_html' when using other workspac...

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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SS1510 · ‎01-26-2026

Hello @Ankur Bawiskar ,

Is there any way to make worknotes and comments HTML for incident only in workspace?