Workspace Info button missing

[AdorjanS]

Hello!

I have a cat item with a reference field variable to the service_offering table. When it is submitted, in Core the record will have the variable field populated with the chosen Service Offering and it will have the info button which pops up the details of the SO.

When opening the same record in Workspace, the field does not have the info button present.

How can I enable the info button on Workspace also?

Thank you!

[JackieZhang]

Please refer to :  https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

[Ankur Bawiskar]

@AdorjanS 

which workspace are you referring?

I am in SOW and CSM workspace and as an admin, I can't see the i icon on reference variable?

SOW

CSM/FSM Workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AdorjanS]

Hello!

Thank you for the reply! It is for the Service Operations Workspace. The reference field is read only, and on another reference field I do have the info button:

For the field i need it, is is not present:

For anoher field it is present

[Ankur Bawiskar]

@AdorjanS 

see my below response.

If you are on Yokohama then it's a known bug.

If my response helped please mark it correct and close the thread so that it benefits future readers.