Workspace Info button missing

[AdorjanS]

Hello!

I have a cat item with a reference field variable to the service_offering table. When it is submitted, in Core the record will have the variable field populated with the chosen Service Offering and it will have the info button which pops up the details of the SO.

When opening the same record in Workspace, the field does not have the info button present.

How can I enable the info button on Workspace also?

Thank you!

[Ankur Bawiskar · Accepted solution]

@AdorjanS 

If you recently upgraded to Yokohama then it seems to be a bug and ServiceNow is planning to fix in Zurich version.

PRB1877769

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jean Ferreira]

Hi, is there any workaround for this issue in Yokohama release?

[AdamShiner]

Follow the workaround in this article, I can confirm it fixed the issue for me.

Info icon (i) for catalog reference variables to preview the details of the record is missing on RIT...

[Scotty Williams]

This recently came up for us with the move to Zurich (Patch 6, Hot fix 2). What's not mentioned in the knowledge article referenced, is the system property related to the text below. 

"In this case, please disable the cache using the system property instead until the fix is available."

Per SN support, the sys property is "glide.ui.declarative.action.enabled" and it needs to be set to false (or created with a true/false type and set to false with "ignore cache" set to true).