ServiceNow AI Agents as of Zurich Patch 5

❇️ The ServiceNow AI Agents ecosystem keeps expanding ❇️ This snapshot (taken at Zurich Patch 5) shows a significant expansion. The overview slide includes all agents built on the Now Assist AI Agents...

From AI FOMO to Outcomes: Reflections from the Digital.NSW Showcase

Earlier this week I hosted a roundtable at the Digital.NSW Showcase at Randwick Racecourse in Sydney. It brought together senior executives from across NSW Government – people who are right in the thi...

Four Takeaways from EmTech MIT 2025

Last week I attended the Emerging Technology Conference at MIT, which brought together researchers and industry leaders across AI, Quantum, Robotics, Energy, Biotech, and Material Sciences. It was a w...

Idea to Code: In an AI world, do we need Figma?

The Ask Our team was recently tasked with inventing a revolutionary new user interface, and exploring how that impacts user experience in an increasingly AI-first world. Our first thought was to follo...

The Future of UI in an AI-first World

As the time—and cost—of producing new user interfaces trends toward zero, what will future user experiences be like? --The Innovation Office "Vibe coding" has become the new norm: non-technical people...

Business Continuity in the Age of AI

Even in the age of AI and intelligent agents, the core objectives of Business Continuity and Disaster Recovery (BCDR) remain unchanged: ensuring that mission-critical systems continue to operate and c...

✨🔍 Build Agent Beyond Code Gen: App Explainability 🔍✨

Ever opened a ServiceNow app and thought: “What exactly does this do?” That’s where App Explainability comes in — using AI to make app behavior clear for both low-code and pro-code developers. The new...

Stablecoins: Why Enterprises Should Pay Attention

The Genius Act, the first major piece of legislation designed specifically for the cryptocurrency world, has finally created regulatory clarity in the crypto world like we’ve literally never seen befo...

One Engineer's Perspective on the State of Vibe Coding, September 2025

While Generative AI may be failing to deliver compelling impact on most business operations so far (for example, an August 2025 MIT report states that 95% of all Generative AI projects fail to reach p...

Mission: Asset Management — Bringing ServiceNow to Mars with a LEGO Rover

Introduction How can we demonstrate the powerful, real-world applications of ServiceNow in a way that’s both engaging and easy to understand? As my summer intern project, I was tasked with answering t...

From ROI to Realization of Impact: Transforming Nonprofit Success Measurement

The Nonprofit Challenge What does a nonprofit do exactly? Well, they run projects, just like any other business. But what makes it different? The impact of their work is how they track success, not th...

Enhancing ServiceNow Functionality with Modern LLMs

Introduction Despite ServiceNow's powerful capabilities in workflow, its interface and functions are often targeted at the agent or power user rather than the end user. This results in a complex and l...

ServiceNow AI Agents Ecosystem (📍May 2025)

Tracking the exponential growth of ServiceNow AI Agents is almost impossible— but definitely worthwhile.Even just installing the required plugins takes time—and I might still be missing a few. This is...

Workflow Data Fabric Hub YP5

Yokohama Patch 5 includes what might be the most important release of the year: Workflow Data Fabric!This is the engine behind the Workflow Data Network—a real-time, zero-copy mesh connecting all your...

Enterprise Asset Management (Unplanned Scenario)

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Enterprise Asset Management (Planned Scenario)

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Why AI Will Never Replace Human Judgment: The Sully Story

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Leveraging ServiceNow for IoT Device Management: A Case Study with Coffee Machines

I recently worked on applying a screensaver on a Shaerer coffee machine using ServiceNow REST calls. This integration exemplifies how ServiceNow can seamlessly interact with IoT devices. The applicati...

🔒 How to lock down a ServiceNow app *very* securely 🚨

A deep technical dive that teaches developers how to lock down data in an app so securely that even instance administrators can't see the data(!) Why would management need this? Imagine your CEO wants...

Agentic Workflows @ Yokohama Patch 5

Agentic Workflows – formerly known as Use Cases – are the new kids on the block in the ServiceNow AI Platform. Original post: https://linkd.so/3CyR Unlike traditional, deterministic workflows, these a...