Continuous Improvement Management (CIM)

larry-youngquis · ‎08-02-2018

I would like to enable the Continuous Improvement Management (CIM) module on my personal instance. Is it possible to update my London-based instance (dev15870.service-now.com) with the ITSM Professional SKU and activate the plugin?

Thanks in advance,

Larry Youngquist

Manjeet Singh · ‎02-28-2019

Hi,

If you are on London release, then you should be able to activate and try out com.sn_cim (Continual Improvement Management) plugin on your dev/non-prod instance.

To use this module on production, subscription to ITSM professional SKU is needed. For FAQ, see this - https://community.servicenow.com/community?id=community_blog&sys_id=733b738edb032780afc902d5ca961929

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jnguy1 · ‎08-02-2018

Hi Larry,

I'm not familiar with that module. Do you happen to know the plugin name or ID? Where did you hear about this?

Thanks.
Jack

larry-youngquis · ‎08-02-2018

Jack,

CIM is a new module in London. The plugin is "com.sn_cim"

Continual Improvement Management Release Notes

Larry

Hussain Kachwal · ‎08-29-2018

Larry,

Were you able to enable the plugin?

-Hussain K

larry-youngquis · ‎08-29-2018

No, I didn't. I did not receive any reply on whether it could be enabled on a Personal Developer Instance from ServiceNow.

The recommendation is to submit a HI request, but unfortunately my personal instance isn't associated with the corporate instances that I work with. And I don't even have a HI account.

So, I'm not sure if it's possible to enable it on a development instance. Certainly not without ServiceNow help and assistance.

Larry