Dev Instance not recovering from Hibernation (06/16)

Lisboa
Tera Expert

‎06-16-2026 05:17 AM

Was attempting to get into my PDI this morning and it is not waking from hibernation.  It's not patching or anything like that either.

 

Instance ID: dev274204

 

Rather than release the instance and get a new one, support sent me here to ask for assistance.  It would be appreciated!

 

(Anyone else having issues with their instance this morning?)

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3 REPLIES 3

Dr Atul - LNG
Tera Patron

‎06-16-2026 05:19 AM

Hi @Lisboa 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Tanushree Maiti
Tera Patron

‎06-16-2026 05:59 AM

Hi @Lisboa 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" ,"500 error" or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

 

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AndersBGS
Tera Patron

‎06-16-2026 01:01 PM

Hi @Lisboa 

 

Doesn’t make any sense, as there is no support in general for PDIs… so only two solutions is wait or release and request a new instance.

 

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