Instance dev368990 is "undergoing unscheduled maintenance" but has not come back online.

[Tim Wainwright1]

Any advice on being able to retrieve my instance would be appreciated.

The message seems to indicate no real problem, but I suspect the instance is gone.

Thanks in anticipation of any assistance.

[Dr Atul G- LNG]

Hi @Tim Wainwright1 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tim Wainwright1]

I have already waited several days and at one point there was a different message about some sort of internal issue that would be resolved in minutes. 
I am going to release the instance and hope it doesn't happen again. 

[Dr Atul G- LNG]

Yes, agreed. Over the last few days this issue has become more common, and many users are facing it. Some users get their PDI within a week or two, but others are still stuck in the waiting queue or end up releasing and requesting a new instance.

Even after releasing and re-requesting a PDI, the wait time can go up to 6–7 days, and in some cases the instance is still not allocated. This is a known issue, so at this point either you wait or try your luck again when capacity is available.