dev195393 will not wake after several hours and multiple "Refresh Instance" attempts

[PLakin1]

Please help!

[Dr Atul G- LNG]

HI @PLakin1 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS]

Hi @PLakin1 

As you might know, there is no support available from servicenow in relation to PDI, hence your limited to two options :

- Wait, it should come back after some time.

- when you get tired of  waiting, release your instance and request a fresh installation. Note, all work that you haven't  backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders

[PLakin1]

What you both say may be true, but then it's all the more disappointing (but not that surprising) that SNOW has a specific response for releasing an instance that tells me to come here for support.

[AndersBGS]

Hi @PLakin1 ,

First of all, SNOW is a total difference application which are not supported in this community. When referring to ServiceNow instead, I agree - to state that the community can help isn't correct. We can only tell the current circumstances.

f my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders