dev269288 is not waking from hibernation since last 4 weeks

sachin_namjoshi · ‎12-15-2025

Hello,

My instance dev269288 is not working from not waking from hibernation since last 4 weeks.

Please resolve this issue .

Regards,

Sachin

Dr Atul G- LNG · ‎12-15-2025

There is no support in PDI. So better release the instance and take a new one.

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AndersBGS · ‎12-15-2025

Hi @sachin_namjoshi ,

If your instance hasn't waken up within the last 4 weeks, then the only option I see is to release the instance and request a fresh installation. I wouldn't believe it would come alive again and as you might know, there is no support in relation to PDIs.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

sachin_namjoshi · ‎12-15-2025

I was told that MVP instances are exempted from this limitation and we have non hibernating PDIs for such cases.

@Earl Duque Is this not the case?

Regards,

Sachin

AndersBGS · ‎12-15-2025

Yeah correct - but an instance can still break and still there is no support.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/