Events processing not working in my instance

[michaelcassidy]

I'm trying to get inbound email actions working - they're stuck in the Inbox and not being processed. I began performing troubleshooting steps shown here: ServiceNow KB: Troubleshooting Inbound Email (KB0520595)

It looks like my instance doesn't have an "events processing" scheduled job (or I can't find it, I'm a ServiceNow beginner). System Diagnostics page shows 2081 events pending:

Could be related to this issue? Event processing does not run at all on Jakarta instance

However I'd rather not reset my instance if I can avoid it.

build: glide-jakarta-05-03-2017__patch0-05-18-2017_05-31-2017_2011

Any ideas?

Thanks

[aswinsiddaling2]

Hi Micheal,

I had this issue with my Jakarta instance as well as there were no records in sys_trigger table. But I imported the records for this table from my Istanbul instance and the events started to process.

[Bharath Prathip · Accepted solution]

Hi Michael,

It's the same issue you pointed to, unfortunately. Sorry for the inconvenience. You can take a backup of your updates, reset the instance and apply the changes back again. Let us know if you need help or if have any other questions.

[michaelcassidy]

Thanks Aswin and Bharath. I don't have a prod or other instance to import sys_trigger records from, so I'll read up on backups/update sets and reset the instance and import.

[scwillson]

I had the same issue that started for me yesterday. I checked the sys_trigger table and found that the 'events process 1' jobs were all stuck in the "running" state. I switched all 3 to "ready", and it immediately resolved my issue.