Events processing not working in my instance

michaelcassidy · ‎07-18-2017

I'm trying to get inbound email actions working - they're stuck in the Inbox and not being processed. I began performing troubleshooting steps shown here: ServiceNow KB: Troubleshooting Inbound Email (KB0520595)

It looks like my instance doesn't have an "events processing" scheduled job (or I can't find it, I'm a ServiceNow beginner). System Diagnostics page shows 2081 events pending:

Could be related to this issue? Event processing does not run at all on Jakarta instance

However I'd rather not reset my instance if I can avoid it.

build: glide-jakarta-05-03-2017__patch0-05-18-2017_05-31-2017_2011

Any ideas?

Thanks

Bharath Prathip · ‎07-19-2017

Hi Michael,

It's the same issue you pointed to, unfortunately. Sorry for the inconvenience. You can take a backup of your updates, reset the instance and apply the changes back again. Let us know if you need help or if have any other questions.

View solution in original post

michaelcassidy · ‎07-19-2017

Yep, a reset fixed it. Ty