https://dev181646.service-now.com/ is not waking from hibernation.

Sai25
Tera Guru

‎06-20-2025 12:00 AM

https://dev181646.service-now.com/ is not waking from hibernation. I have tried 2 different browsers and it just says The instance didn't wake up. Please Retry .I have tried from the last 3 days now.Is there a trick to get it to wake .

 

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Dr Atul - LNG
Tera Patron

‎06-20-2025 12:07 AM

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

 

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AndersBGS
Tera Patron

‎06-22-2025 07:23 AM

Hi @Sai25 ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online again
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, all configuration that hasn't been backed up will be lost for good.

 

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