Instance isn't waking up

ponnatotaa
Tera Contributor

‎06-19-2025 12:07 PM

Hi,

My instance(Xanadu) is not working(2 days back it was working fine) and when trying to wake it up it is going to hibernating mode.

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3 REPLIES 3

AndersBGS
Tera Patron

‎06-19-2025 01:29 PM

Hi @ponnatotaa 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online again after some time
  2. Release your instance and request a fresh installation. Please notice, if doing so, you will lose all development that hasn't been backed up.

 

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Dr Atul - LNG
Tera Patron

‎06-19-2025 01:54 PM

Hi @ponnatotaa 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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UTUB
Tera Contributor

‎07-21-2025 09:11 AM

@ponnatotaa my Xanadu instance will not wake up. 1 in 10 times it will wake up. Frustrating.

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