Instance will not wake from hibernation

Wilbur McVay
Giga Contributor

‎07-18-2025 09:16 AM

dev319328

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Dr Atul - LNG
Tera Patron

‎07-18-2025 09:27 AM

Hi @Wilbur McVay 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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AndersBGS
Tera Patron

‎07-18-2025 09:54 AM

Hi @Wilbur McVay ,

 

as you might know, there is no support from ServiceNow in relation to PDIs, hence you're limited to below two options:

 

  1. Wait, it should come online after some time
  2. When you get tired of waiting, release your instance and request a fresh installation. NOTE, every development that hasn't been backed up will be lost for good.

 

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