My event processor seems to be stuck. Can you please restart my instance. Thank you.

JohnKelly · ‎08-22-2016

Pradeep Sharma · ‎08-22-2016

Hi John,

Can you please give more details on the issue.

JohnKelly · ‎08-22-2016

Hi Pradeep,

I noticed that email notifications were not being created and on looking at system diag (screenshot below) it seems that now over 300 events have not been processed over the past day.

Looking at the system log it seems that a number of different types of events, not just email are not being processed — I have attached a screenshot below.

I haven't seen this symptom before but looking at the blogs it seems that it is likely to be the event processor. This blog

https://community.servicenow.com/community/service-automation-platform/notifications/blog/2015/04/17/troubleshooting-stuck-event-processes

suggested putting the 'stuck event' to error — I have done this for 20 or so but it has not resulted in the remainder being processed so now I am a bit stuck.

You are welcome to come onto the instance if you wish to take a look.

Thanks for your help.

Thanks .. John

John Kelly

ServiceNow Practice

Solution Architect

+61 0418 441 816

www.valueflowit.com.au<http://www.valueflowit.com.au/>

"Care for your work"

Pradeep Sharma · ‎08-22-2016

Hi John,

Thanks for the details. I have hopped to your instance and updated all stuck event to error where processed was empty. After that I flipped it back to ready.

Can you please check after some time again and let me know if you are blocked. I am in PST timezone and will be able to get back to you by tommorow.

If this is urgent then I would request you take a backup of your work and raise a reset request.

JohnKelly · ‎08-22-2016