My instance has been upgrading for several days. Can it be fixed or do i need to release and lose

smcdonaldaz
Tera Guru

2 weeks ago

My instance, dev294397, has been upgrading to Zurich patch 4 hotfix 1 for several days.  I would rather not release and have to reestablish all apps. What can be done?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

2 weeks ago

Hi @smcdonaldaz 

 

You can wait for 1 more day , in last few days there are members who raised that PDI stuck in upgrade for 10 more days but finally able to access 

 

So you can wait also try to access PDI via direct link and see if you are able to access or not.

 

Also there is no support on PDI so let's wait and if still not work release the instance and take new one.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron

2 weeks ago

Hi @smcdonaldaz 

 

therw is no support available from ServiceNow in relation to PDIs, hence if it doesn’t come online again by itself, then you can only release your instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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