My instance is down and not waking from hybernation ...

Loys1
Tera Expert

‎06-18-2025 06:18 AM

My instance is down and not waking from hybernation ... Can you pls help?

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Dr Atul - LNG
Tera Patron

‎06-18-2025 06:24 AM

Hi @Loys1 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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AndersBGS
Tera Patron

‎06-18-2025 01:11 PM

Hi @Loys1 

 

As you might know, there is no support available from ServiceNow in relation to PDI, hence you're limited to two options:

  1. Wait, it should come online after some time.
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, all development work that hasn't been backup will be lost for good.

 

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