My PDI won't come out of hibernation

[Lyndsay Greer]

My PDI won't come out of hibernation. The FAQ (https://developer.servicenow.com/dev.do#!/guides/yokohama/now-platform/faq/pdi_faq) said to release my PDI and then request a new one, but when I went to release it, there was a note that said "If your instance isn't waking from hibernation, please use the instance help community to request assistance." Can someone help?

[Dr Atul - LNG · Accepted solution]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti · Accepted solution]

Hi @Lyndsay Greer 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.

[Dr Atul - LNG · Accepted solution]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti · Accepted solution]

Hi @Lyndsay Greer 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.

[AndersBGS · Accepted solution]

Hi @Lyndsay Greer 

Not sure why they are stating the message, but in general there are no support available for PDIs, so either wait or release and request a fresh installation.