The CreatorCon Call for Content is officially open! Get started here.

Only interactive users are allowed to access UI.

Eshwitha S
Tera Contributor

Can anyone please let me know what I can do if I am getting above error. 

This happened after I checked 'webservice access only' check box in admin profile 

Instance : https://dev57960.service-now.com/

1 REPLY 1

Artur Makowski
Tera Contributor

Hi, this seems exactly "working as designed"...

The checkbox is the one which blocks the user from opening any UI session.


I say the reasonable way forward here appears using REST WS Table API to modify the admin record in sys_user table (i.e. revert the checkbox). You'll need Postman or another similar tool to make the needed WS call, a browser alone will not work as you need to make POST, not GET method.

(note your admin is still active and you know the proper password, the limitation you've imposed on yourself is that you're only allowed to access the instance over the API)

 

An alternative also is to ask to wipe your instance (see My Instance actions in the Developer portal) 😁