PDI Instance Frequently Hibernating and Showing 504 Error After Instance Upgrade

[Akshay Kumar11]

Hello Team,

After upgrading my PDI to the latest release, the instance frequently goes into hibernation. When I click "Start Building", I often receive a 504 Gateway Timeout error, and after refreshing the page, it sometimes loads as a blank screen.

Could you please investigate and help resolve this issue?

Thank you.
Akshay Kumar.

[Dr Atul - LNG · Accepted solution]

Hi @Akshay Kumar11 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again.

Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

[Akshay Kumar11]

Hi @Dr Atul - LNG,

I waited and my instance came online, but the issue is still occurring. Whenever I reload or access the instance, it intermittently shows 502/504 Gateway errors, and the instance becomes unavailable again.

[Dr Atul - LNG]

Agree, it's very common issue nowdays and team is working to sort this out. We have patience that's only key here buddy