PDI is undergoing unscheduled maintenance [dev203978]

PJBNascimento
Tera Expert

‎03-27-2025 03:01 AM

Hi,
My developer instance is undergoing unscheduled maintenance for a couple of days, could you please help? [dev203978]
I've some personal work there that I would like not to lose, so releasing the instance and request a new one is not the ideally solution.

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Dr Atul - LNG
Tera Patron

‎03-27-2025 03:03 AM

Hi @PJBNascimento 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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AndersBGS
Tera Patron

‎03-27-2025 08:39 AM

Hi @PJBNascimento ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time
  2. release your instance an request a fresh installation. Notice, all work that hasn't been backed up will be lost for good.

 

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