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‎04-27-2022 11:41 PM
My PDI instance was working well initially and I was able to view the Caller and Assigned To fields properly. However, since i have restored my PDI instance, I notice that my Caller and Assigned To fields are always showing as Empty. When i use the API Explorer, i can see the Caller and Assigned To Sys IDs correctly. However, even there when I enable Display Value, the Display Values shows Empty.
I havent made any changes apart from restoring my PDI instance. Please can someone assist.
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‎04-27-2022 11:51 PM
Go to your sys_user table dictionary configuration and check if there is the "Display" attribute selected. Normally the Name field is set to be the Display value.
Also check if in the records where you see this issue, there are actual users added. If there are non-existing sys_ids stored in those fields for some reason, it could cause that issue. Then you just need to update those records to store existign user ids in those references.
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‎04-28-2022 12:38 AM
Ideally it should work without giving name field as Display=true at dictionary level.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
