Refreshing instance from Monday

[ChrisStein]

Problem with refreshing instance from Monday 31.7.2023 ... I'm frustrated 😄 

[AndersBGS]

Hi @ChrisStein ,

as you might know there is no help/support available from ServiceNow in relation to PDIs - though I have seen several on the community the past 24 hours that experience the same issue as you.

for now, you only have two options:

• wait - it should come online again.
• release your instance and request a fresh installation. Please remember, if you haven’t backed up your work, you need to start from scratch - no restore is possible.

from my point of view, I would recommend you to stay with option one for a little while.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Dr Atul G- LNG]

Hi @ChrisStein 

Greetings!!

In this case, my recommendation release this instance and take a new one, if you get a lower instance then upgrade and move forward.

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G