sn_hr_core.admin role is missing from my PDI

[RodGallegos]

Hello! I installed the Human Resources Scoped App: Core in my PDI last week and made several configuration changes within the HR Core scope, and this morning I woke up my PDI and logged in and in attempting to resume my work, I discovered that the Human Resources Scoped App: Core is missing from the Application picker in my header which lead me to check my role access. As it turns out, the sn_hr_core.admin role is completely missing. Also, I checked my installed plugins and the list shows that Human Resources Scoped App: Core is in fact installed. I did "Repair" the app as well. So I'm pretty lost as to how I lost admin rights to a plugin that I installed. Has anyone else experienced this before? I guess I could just wipe and reset my PDI...but that's my last resort. 

[Mark Roethof]

Hi there,

From what you are describing, it sounds more like the sn_hr_core.admin role is not added to the user you are logged in with. Without that role you will hardly see anything from HR Scoped app, which is expected.

If you are using the out-of-the-box admin user, on the user record you could try:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[RodGallegos]

@Mark Roethof You are correct, that the role is not added to the user I am logged in with. But the real mystery is how did I have it last week and now this week after waking my PDI, I do not. Even as the OOTB System Admin, I cannot add the role via the "Assign Roles" related link. Thank you for the tip thought!

[RodGallegos · Accepted solution]

I think I'm just going to zboot my PDI. Thank you!