Unable to login instance even with Admin user account

[Rutuja Mulay]

I am unable to login my Instance https://dev79202.service-now.com/ . I tried with different admin accounts. 

After reading few KB articles, I guess the issue is because of Multi-Provider SSO configuration.

"This is because Multi-Provider SSO (No auto-redirect) was enabled along with Account Recovery (ACR) and the user tried to log in as a local user. We disabled Multi-Provider SSO by setting glide.authenticate.multisso.enabled as false from database but that did not help because this did not turn off ACR. And as per existing ACR conditions, it does not allow a user to log in via Username and Password."

Resolutuion : Turn off ACR by setting system property glide.sso.acr.enabled value as false 

Can anyone help with resolving issue ? 

[Mark Manders]

There is nothing which can be done. SN no longer monitors PDI issues. This used to be the case, but they stopped (and after all: it's a free instance). For a short while there was the "Give feedback" option, but that has been disabled also.

You can try to have your instance restored through the developer site. And always remember to backup anything you don’t want to lose. A PDI isn’t reliable for keeping your work safe. Use git, xml or update sets so you will always be able to restore your work.

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct.

Mark

[Rutuja Mulay]

Thanks for the response. I am able to resolve this issue myself. I am able to login using the recovery account I set up.

[Bhavesh Bijagar]

Hi Rutuja,

Can you please help to explain, what steps you followed?

I have enabled SSO and ACR.

I am trying to test the scenario: If SSO has malfunctioned, how can I login with ACR?

I am not able to find screen to enter ACR credentials, as it always takes me to SSO portal.

Please help