Unable to login to my PDI as the MFA account accidentally deleted from the authenticator app.

[SrikanthBuddepu]

My PDI instance (dev231299) has MFA enabled. Unfortunately, I accidentally deleted the associated account from my authenticator app, and I did not have a backup configured. As a result, I’m unable to generate the required verification code when attempting to log in. Is there a way I can change my MFA configuration without login?

[Dr Atul G- LNG]

Hi @SrikanthBuddepu Did you try reinstalling the Authenticator app? You might get the option to configure it again. If not, try resetting the PDI and configure it again.

[SrikanthBuddepu]

The issue is that the setup process requires scanning a QR code, but the instance is already configured and therefore doesn't display the QR code page anymore.

[Dr Atul G- LNG]

Are you getting the option? Try it a different way, like this..."

[SrikanthBuddepu]

I get the below page when login:

I also tried an alternative method that involves sending a verification code to the email, but that didn’t work either—the email wasn’t triggered.