The CreatorCon Call for Content is officially open! Get started here.

Unable to login to my PDI as the MFA account accidentally deleted from the authenticator app.

SrikanthBuddepu
Tera Contributor

‎08-05-2025 10:11 PM

My PDI instance (dev231299) has MFA enabled. Unfortunately, I accidentally deleted the associated account from my authenticator app, and I did not have a backup configured. As a result, I’m unable to generate the required verification code when attempting to log in. Is there a way I can change my MFA configuration without login?

0 Helpfuls
  • 134 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SrikanthBuddepu

‎08-05-2025 10:42 PM

Hi @SrikanthBuddepu 

 

I think then Reset PDI is only last option now.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls