Unable to wakeup my instance

Sowjanya Chund2
Tera Contributor

‎07-14-2025 08:52 PM

Hi, I am unable to wake up my instance since yesterday 

please help me to fix the issue

thank you

 

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AndersBGS
Tera Patron

‎07-14-2025 10:51 PM

Hi @Sowjanya Chund2 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should automatically come online again after some time
  2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

 

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