Unable to wakeup my instance

tejaswisind
Kilo Contributor

‎07-16-2025 07:56 AM

Hi, I am unable to wake up my instance since yesterday please help me to fix the issuethank you 

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Dr Atul - LNG
Tera Patron

‎07-16-2025 08:01 AM

Here are some points to consider:

 

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

 

 

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AndersBGS
Tera Patron

‎07-16-2025 08:19 AM

Hi @tejaswisind ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. Wait, it should automatically come online again after some time
  2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

 

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