What is causing intermittent error when submitting a request?

[Michelle Romano]

Getting Something went wrong with your request. Please contact your system administrator.  Colleague believes the service portal form is timing out when filling form and not completing it, letting it sit before submitting produces the error. Where can we find this, is it in SN or should we submit a HI ticket?

[Michael Jones -]

If it is not consistently repeatable it can be difficult to diagnose errors like this. I assume that when you see this, no actual record is created?

The first question I would ask would be, is there anything similar about requests where you see this error on submission? Is it always the same item, or different items?

Does it happen in multiple environments (Dev, Test and Prod) or is it limited to one?

Is this a catalog item, or a record producer? If a catalog item, check the onSubmit scripts and see what is occurring. For Record Producers, check onSubmit scripts and the actual record producer script - if there is an excessive amount of processing in the producer script you could potentially error out. 

I would keep the Console open while submitting to see if there are any errors or potentially recursive loops being called during an onSubmit - using GlideAjax in an onSubmit can yield some unexpected results. 

I'd also consult system logs > all and see if you can spot any errors in the logs when this occurs; could be a script include or other server-side error preventing the record from being created. 

I have, on occasion, seen errors similar to this when trying to pass excessively large string values during a form submission - sometimes you can exceed the buffer on the web server resulting in an error, so you might check to see if the amount of data being submitted is an issue. Sounds silly but I've seen people paste emails into a string field with thousands of lines bring submission to a stop. 

Failing that, if this is truly a random event that just happens (different items, different times, etc.) or if it only occurs in one environment and not the others then you may need to raise a HI ticket for additional support. 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!

[Michelle Romano]

Thank you, I will share your response with my colleague and check your your suggestions.

Michelle