AI Search Overview

[Gerard Dwan]

The ServiceNow® AI Search application provides a modern consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent. Intelligent query features enable users to quickly find the answers they need. 

The three pillars of AI Search are that it is Natural, Smart, and Easy.  

 

Documentation  

• San Diego
• Rome
• Quebec

Explore Additional AI Search Content 

Community Articles 

• AI Search FAQ
• AI Search Expert Recommended Practices
• Going Live with AI Search? Follow these steps

Relevancy  

• Content Creation for Relevancy in AI Search 

Multi-language Support 

• Enabling Multilingual Search with AI Search 

Analytics

• Improve knowledge coverage and search experience with AI Search Analytics Dashboard

Interfaces 

• Custom Icons for AI Search Results
• Changing the default attachment behavior in AI Search
• How to use AI Search and other search tools in your Virtual Agent to quickly discover answers
• Enabling AI Search in Your Hub in Microsoft Teams  
• I’ve enabled AI Search but I’m still seeing the old search results screen

Forum

Store Apps to Enhance the AI Search Experience 

• Advanced AI Search Management Tools 

External Content Connectors

• AI Search Spoke
• SharePoint Online  

NOW Learning for AI Search 

• Introduction to AI Search 
• Getting Started with AI Search (Lab) 
• Customizing AI Search