Quick Guide to Enabling Genius Results

[Gerard Dwan]

Genius Results are a great way to direct users to do something. The full description of Genius Results and the configuration options available can be found here. 

But, if you're in a hurry and want to enable Genius Results in your profile, simply do the following: 

• Navigate to AI Search > Search Query Settings > Genius Results
• For the Catalog Item record, make sure 'Active=true' and Trigger condition=always
• For the Q&A record, make sure 'Active=true' 
• Navigate to AI Search > Search Experience > Search Profiles
• Select your profile 
• In the related list, for "Genius Results", click the Link Existing button and select Catalog Item, add an order, and click Submit
• Do this again if you are interested in the Q&A Genius Results

NOTE: the order you provide here will be the order of preference if both a Catalog Item and Q&A Genius Result are returned for your query. 

• Then publish the profile.

 

To test this, you can use either the portal associated with this profile or Search Preview. Catalog Item Genius Results will return if something close to the 'name' of the Catalog Item is entered in the search box. 

This has been the quick guide for enabling Genius Results. 

If Genius Results are still missing, the 'glide.ais.genius_result.enabled ' system property may be set to 'false'. Please check that property as well. 

[Sathiskumar_D]

Hello, My client has a custom portal and configured AI search. I am wondering if we can create our own genius results and the code? 

[Gerard Dwan]

It would be a customization, which I wouldn't generally recommend. The out-of-the-box genius results should still work in the custom portal, so long as the faceted search widget is based on the latest version. 

[Kass3m]

1. is there a reason we would not see the property " the 'glide.ais.genius_result.enabled" under system properties?

2. Also, where would the q&a snippet start showing: and will it start showing for all KAs? (nothing to configure here?

3. would it show for catalog items too?

@Gerard Dwan 

[Gerard Dwan]

@Kass3m 

1) if it isn't present, then you will see Genius Results. The default is true. This property is legacy from customers that may have enabled AI Search prior to San Diego. 

2) Assuming good content and queries, yes. Also, the desired KB needs to be in your Search Source and accessible by the user. 

3) The KB-based (Q&A) is going to work for Knowledge Base articles. There is a Catalog Item based genius result, which will be needed to get Genius Results based on Catalog Items. 

[Community Alums]

Hi @Gerard Dwan 
Thanks for the thread.
I have a query. We have upgraded our instance to latest version of Employee Center and Observed that Genius result of Catalog are visible under articles tab of Employee Center portal. Can you please help what can be done here.
Thanks

[Kass3m]

@Gerard Dwan we can see the Genius Results show up for Q&A, however, when we click on the attached Knowledge article, it says record not found. What could be the reason for this?

[ajs4]

Hi @Gerard Dwan @Kass3m @Community Alums @Sathiskumar_D 

We created custom Q&A in knowledge management scope based on OOB record Q&A and linked to custom search profile.

But still Genius results are not showing.

[E Camacho]

Is there a licensing cost associated with enabling QA search results for knowledge articles?