Ai agent Use Case

[Syed zabiullah]

Hi All,

I want to learn Ai agent Topic with Hand-on experience can you suggest me any use case to learn that... 

Regards,

Syed K

[sakshi1707]

Hello  ,@Syed zabiullah,

There are multiple use cases for AI agents. To learn and explore these use cases, you can refer to the out-of-the-box (OOTB) examples provided by ServiceNow. Install or update the Now Assist for ITSM plugin, which includes OOTB use cases specifically designed for AI agents within the ITSM module. This is one of the best ways to understand how to create and implement AI agents effectively.

Below are some of the use cases provided:

But you cannot install this on your PDI.

Hope this will help you.

Thanks & Regards,
Sakshi