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Resolved! AI Search not finding any KB articles in the Service Portal

Hello,I have enabled AI Search on my sub-prod instance but when I try to search for an article in the Service Portal it only find irrelevant catalog items.  I've indexed the knowledge tables twice (AI Search > AI Search Index > Indexed Sources > Know...

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gjz by Mega Sage
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Configure AI Search Relevancy Rules to boost Result Score based on match between User profile value and Taxonomy Topic

I would like to improve relevancy based on a users data. Specifically, if a user has a an attribute which matches a Topic related to an article can we boost those results The scenario is a user has a "skill level" defined in a field in sys_user. This...

Resolved! How long does it take for new articles to be searchable in the portal with AI Search enabled? Do we need to set up scheduled reindexing?

With Zing, articles appear in search results immediately after the article is published. We are not seeing that with AI Search. Is there supposed to be a delay? Is there someplace where we should be scheduling reindexing of the knowledge tables?

Resolved! AI Search Hit Highlighting

Hi all, Can anyone shed some light on how to add hit highlighting to AI Search results? Once we enabled AI Search, we lost all hit highlighting. I've followed the instructions on how to change it here, but it still doesn't appear. The border changes ...