I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows. I viewed Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...
Hi all, We have trained the predictive intelligence(clustering definition solution ) in non-production instance how to move it to production instance.What is best practice to do this can anyone help me on this?Thanks
Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user? I am an Admin if that makes any difference to them appearing. Lisa
We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...
I want to know if its possible to add the clustering map can be added to a dashbaord to view or do we always have to navigate to the definintion to check the output
Predictive Intelligence in ServiceNow is an integrated layer of AI that improves various aspects of the platform. It employs machine learning (ML) to enhance functionalities across applications, leading to better work experiences. The system consists...
Interested to see if anyone has been able to style the sort options on the AI Search portal page: I am just looking to override the ServiceNow green and replace with our brand coloring. I found KB0995512 on the ServiceNow support site which provides ...
Morning,with AI Search is there a lower threshold that can be set so results below this threshold are not returned? Something like the threshold value we have in the VA Chat NLU Models.Cheers
The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through re...
Issue Auto Resolution uses ITSM Virtual Agent to proactively resolve incidents through a conversation on the user's preferred chat channel. Proactively deflect common ITSM incidents to ITSM Virtual Agent. Initiate a conversation with an end user afte...
Hi, I need some help with my setup for PI. Thank you in advance !When I run a test , it shows me - Unable to predict. message.Here is the backgroundI have loaded a 13k incident record and created a solution to predict Category based on Short Descript...
Hi, Post upgrade to Utah everytime there is matching suggested result for catalog item opening which will take to form view instead of catalog item view, please see screenshots, Kindly help. Form view : Should be this view: Regards...
Hi all, I created a use Case in Document Intelligence where I created flows(Process Task flow and Extraction flow) using Integrations tab.when I run Process Task flow we are able to see task getting created and coming for user validation.Once user tr...
Looking for some suggestions on searching for key terms within journal fields.I'm trying to search for incidents containing the word 'datahub' - which is straightforward; but, some users may type 'data hub' too, and i don't want to miss those results...
Hello Good Day! I have been facing this issue, And I have created a custom topic by integrating an OOB topic (AI search) using topic block, wherein my results aren't been returned, also had a test with the Action Flow, the results are been produced, ...
