Hello - I've seen similar posts from others in the community but the answers within them haven't solved my seemingly very similar issue. When clicking on a case AI search result, the actual record loads on the 'sn_customerservice_case' table in the f...
We have observed that multiple entries have been created in the Predictor Results table (ml_predictor_results) for the same Source ID record (e.g., Change Request record). In one case, we have 137 predictor result records associated with the same sou...
In San Diego, we introduced the concept of the Global and Language Fallback in AIS. You can configure AI Search to apply a global fallback locale to user searches. When you enable this option, AI Search matches records in the language from the Now Pl...
Hi,I'd like to better understand the impact of mapping, for example, the "Description" field to the text index, and the "Short description" field to the title index. I've read the Field settings docs, which touch on this subject, but it's still kind ...
Hello all, As i browsed the community, i didn't find a solution to this,We enabled ai search and set it up correctly, it works fine,But we have an issue, where we are in the portal, and want to look for a catalog item with the 3 first characters, ai ...
Hi,We use knowledge bases as well as all closed tasks (or rather, Cases) as a search source for our technicians and agents, and we recently moved to AI Search when implementing the mobile app. I was wondering how I could achieve something like a part...
Hi,Having followed the steps outlined in this youtube video which covers the steps required to create a PI Classification Solution for automated assignment of assignment group and integrating this into the process using Flow Designer PI Actions. http...
In my situation one KB article will be related to multiple topics. This is needed to make the knowledge solution work with a well defined knowledge taxonomy. Is it possible to have all Topics related to a Knowledge Article show in the AI Search Face...
Hello,I have enabled AI Search on my sub-prod instance but when I try to search for an article in the Service Portal it only find irrelevant catalog items. I've indexed the knowledge tables twice (AI Search > AI Search Index > Indexed Sources > Know...
Hello experts, I working on automation for OAuth authorization and i need to open URL from server site. Next this URL will redirect to new one and return parameter in URL link. Is it possible? so steps should look like below:1. open url in background...
I would like to improve relevancy based on a users data. Specifically, if a user has a an attribute which matches a Topic related to an article can we boost those results The scenario is a user has a "skill level" defined in a field in sys_user. This...
I have an Integration with third party, which will fetch kb articles from ServiceNow based on a 'search term' sent in the request. Is it possible to use AI search methods to provide the third party with better result set using API script or a script ...
With Zing, articles appear in search results immediately after the article is published. We are not seeing that with AI Search. Is there supposed to be a delay? Is there someplace where we should be scheduling reindexing of the knowledge tables?
Hi all, Can anyone shed some light on how to add hit highlighting to AI Search results? Once we enabled AI Search, we lost all hit highlighting. I've followed the instructions on how to change it here, but it still doesn't appear. The border changes ...
I want to use AI Search to search for knowledge from several instances in the same company. For example, when someone creates a new case, they write a subject, KB appears below from several instances. I have a question; differ in the number of lice...
