AI Search Facet - Cannot achieve parity with old filter (View Count)

[Rory5]

We are pursuing AI search and our business partners would like parity with the old filter conditions. When setting up the new AI Search Facets, I found that I was not able to create a facet for Facet field kb_knowledge.sys_view_count.

I found the client scripts/script include that were preventing this and noticed that it was looking for sys_property glide.search.facet.exclusion_list and had a fallback alt value of kb_knowledge.sys_view_count (see screenshot). So, I created the missing sys_property and gave it a dummy value, so the fallback was not used and I was able to save the facet with the sys_view_count field. Hooray, however, with this facet in place, I see why the documentation advised against integer type fields. It no longer adds the "Less than 10, More than 10, etc" filter conditions, rather the exact integer values of KB articles and sorting nonsensically (see screenshot).

Is it possible to recreate the view count filter conditions as they existed, or is this filter field no longer viable with AI Search? Thanks!

[Andrew G]

Have you been able to figure this out?

[Rory5]

Hi Andrew! Negative. Our business partners have accepted the loss of functionality and we have other priorities to look into before this one.