Hi Everyone! I hope another set of eyes will help me with this minor issue. I'm working on an HR incident where the employment verification link should direct users to that external link. Instead, when the user tries to go to the link, they are retur...
I looked at the search results using the virtual agent topic block "ai search". The search results are prefixed with table name abbreviations such as "KB", "catalog", "people", and so on.What is this? The incident table now also appears in the search...
I want to create a new model in the task intelligence setup for ITSM how can I create that? Is it possible to create a new model or should we work with the existing one?
Hello I had set up an AI Search on a record producer that I am using. Initially it was working and I could generate results but now I am not getting any result and I am unsure if I had accidentally changed a setting that is now not making the result...
Similar Resolved Incidents ML solution: somehow says "Unable to Predict" now, while it was working fine earlier. What could possibly be the cause of it when no changes were made to the solution? It was only ever retrained. Appreciate any thoughts / ...
We are pursuing AI search and our business partners would like parity with the old filter conditions. When setting up the new AI Search Facets, I found that I was not able to create a facet for Facet field kb_knowledge.sys_view_count. I found the cli...
Hi Are all content published using "content publishing module" mainly Rich content editor searchable Once published, are the pages searchable or is there something to be done to make them be searchable?
Wondering if we have something about AI for Vulnerability management, tried to look on the documentation and how to set that up, and didnt find anything.
I am trying to set up an Indexed Source and am having trouble creating the Field Settings & Mappings. I don't understand what should be entered in the value field and I can't find any documentation or community posts that explain it. For example, th...
I am trying to test a classification model. I started having some issues where I am not able to test individual records. It just says, 'Unable to Predict'. However, when I do a batch test, the model is able to predict. A batch test with a single reco...
I have been asked if there is a way to prioritize Catalog items over KB Articles in AI Search in the Service Portal. If someone types something that brings up a KB Article and a Catalog item then under "suggested" the Catalog item should be listed fi...
Hi Team,I’m looking for documentation on how to access the clustering tree map for our machine learning solution. If anyone has come across relevant resources or guidelines, I would greatly appreciate your input.Specifically, I’m interested in:Access...
Would it be possible to fetch the Cluster Chart Tree Map Formatter's data that's shown on ml_solution table over anywhere?Want to display couple of Cluster Tree Map's over on a place such that it's easier for users to view it. Thanks In Advance
Client wants the News articles in AI Search to be filtered depending if the user is part of the News Audience or not. I tried implementing it using Dynamic Filtering and a Script Include to check if the user is part of an audience but I later found o...
Hello,Trying to work with Predictive Intelligence. Support was able to steer me to an article where the INC business rule needs to be created to apply the classification model properly.They then mentioned that the BR way to do it is being deprecated ...