Hello, We are trying to use AI search to set up a boost for certain catalog items based on a user's division. We are running into two issues. Any help would be greatly appreciated. 1. We have a custom field called Division on the sys_user table tha...
Hi Are all content published using "content publishing module" mainly Rich content editor searchable Once published, are the pages searchable or is there something to be done to make them be searchable?
Wondering if we have something about AI for Vulnerability management, tried to look on the documentation and how to set that up, and didnt find anything.
I am trying to set up an Indexed Source and am having trouble creating the Field Settings & Mappings. I don't understand what should be entered in the value field and I can't find any documentation or community posts that explain it. For example, th...
I am trying to test a classification model. I started having some issues where I am not able to test individual records. It just says, 'Unable to Predict'. However, when I do a batch test, the model is able to predict. A batch test with a single reco...
I have been asked if there is a way to prioritize Catalog items over KB Articles in AI Search in the Service Portal. If someone types something that brings up a KB Article and a Catalog item then under "suggested" the Catalog item should be listed fi...
Hi Team,I’m looking for documentation on how to access the clustering tree map for our machine learning solution. If anyone has come across relevant resources or guidelines, I would greatly appreciate your input.Specifically, I’m interested in:Access...
Would it be possible to fetch the Cluster Chart Tree Map Formatter's data that's shown on ml_solution table over anywhere?Want to display couple of Cluster Tree Map's over on a place such that it's easier for users to view it. Thanks In Advance
Client wants the News articles in AI Search to be filtered depending if the user is part of the News Audience or not. I tried implementing it using Dynamic Filtering and a Script Include to check if the user is part of an audience but I later found o...
Hello,Trying to work with Predictive Intelligence. Support was able to steer me to an article where the INC business rule needs to be created to apply the classification model properly.They then mentioned that the BR way to do it is being deprecated ...
Hi, Is that possible for OOTB AI search to find knowledge article created using Knowledge Template?There are some OOTB Knowledge Template such as FAQ, How to and they store the data in child table and other field than article body.Then I am worried t...
Hi all,I would like to create a report to measur the usage of task intelligence recommendation usage.This is to answer:How many users used the assignment group recommended and didn't skip this recommendation I know there is OOB dashboard (attached sc...
I have 3 classification predictive intelligence models that predict category,subcategory and service type based on description and short description of a ticket. New tickets that come to incident table must be classified using these 3 models. How do ...
How to enable AI Search in Workspace?
Can anyone please explain all these modules with examples:AI search Index-indexed sourceSearch Experience-Search Sources-Search profiles- Search Applications-Global Search custom matchersThanks;)