We are interested in moving to AI Search and replace a customer-facing search engine, but there seems to be limitations I hope I can solve for. Example: we use ServiceNow Community, and the Questions and Answers of a single post are separate tables. ...
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
Hi all, we've been working on implementing virtual agent with NLU onto our service portal, but are running into an issue with AI search when NLU is enabled. When our NLU thinks an utterances matches a topic, it asks the user to verify, but if you say...
The difference between metas and keywords in knowledge is not clear.I have read all the other articles in the community but I don't know. The lack of clear official documentation on this is even more difficult to understand.I have read all the other ...
Hello! I am working on a use case where I only want to predict similar records within a time frame of an hour or two based off of short description. I have a trained solution on around 100k records, but I only want to predict off of and return result...
I am using the incident table on servicenow to use as training dataset for predictive intelligence. The model seems to be having issues predicting some categories based on incident table dataset as the records in the training dataset are not balanced...
Hi, I am looking to build a matrix of various skills and how many 'assists' each one uses, has anyone found this information? I thought I would be able to determine this using the Subscription Management modules for Now Assist as detailed in the ...
Hello there, I have NowAssist installed on my instance but still I am not able to enable NowAssist in AI search. Any idea why its acting like this?
Hi everyone,I'm looking into Predictive Intelligence and classification models, and would like some advice. Currently I've set up prediction on a couple of different fields, and it works fine.Next up is to extend these predictions to run for a couple...
I want to know basically what are the pre-trained models for text encodingwithout word corpus for point number -> 2 where can I find them
Is there a way to create a scheduled job to train/retrain Predictive Intelligence solutions?I want more control on when it triggers.ExampleWhen the clustering solution finished retraining then will retrain the classification solution next.
what are the new clustering solutionsfor point number ->3 where can we find them
While running the clustering solution, by default 50% of the records are considered for training the solution.I tried using the Advanced Solution setting : Target Solution Coverage = 60%/80%/100%.The records which were excluded from training the clus...
Which type of algorithms ServiceNow uses for predictions, in Predictive Intelligence?For Classification solution which machine learning algorithm ServiceNow uses?For Similarity solution which machine learning algorithm ServiceNow uses?For Clustering ...
