Resolved! REST Integration
Can anyone please explain below question with simple examples:-Scripted REST API-REST *REST API Explorer- API- Outbound*REST Message- Inbound and outbound Integration
Forum Posts
Location based AI searches
We are running into an issue with location based AI searches; so that when a user searches for an HR form, they should get an a link to that country specific form. How do we configure AI search that the correct form shows up for each country based us...
Need help with AI Search - Result Improvement Rules - Boost Actions
Hi All, 1) We have a use case on the personalization based on specific user profile information like Sector, Country to present relevant search results (KB Articles) in ESC Portal.We did configure with AI Search - Search Profile - Result Improvement ...
Flow designer PI similarity spoke error: ERR024: Failed to get solution object. Error in setting up
Flow designer PI similarity spoke error: "ERR024: Failed to get solution object. Error in setting up" When using a same table ML solution which works in Agent assist recommendation (Incident to incident). Similarity spoke works to ML solutions spanni...
Classification Models and Client scripts
So Ive been learning a bit about client script and script includes. But Im running into the issue of not knowing how to write a script that pulls a data from a classification model and inputs that into the client script so it can affect the Assignmen...
Help in generative ai use case
Hi Team, I have a use case where I need to integrate a Generative AI controller with our existing custom tables. The goal is to enable users to query or ask questions based on the various fields within these tables. Specifically, I am looking for gui...
Now Assist retrieving links from documents or KAs
If a URL is embedded in a KA thats set up as a search source attached to a search profile, is Now Assist able to retrieve the URL from the document in the result or will to only retrieve the document?
Returning a clickable link in search
We enabled AI search.When a user searches for Concur or Workday, it returns a document we created with a link to those systems. Can we just return the link instead of the document, so its one click for the end user instead of two clicks
Resolved! How can the task intelligence model only predict category and subcategory when channel is Email?
I have requirement where my trained task intelligence model should only predict category and subcategory if the case is created through Email (i.e Channel is Email).
AI search is not working on ESC portal post upgrade to Washington from Utah version
Hello, We are facing an issue with the AI search on the ESC portal. Post the upgrade to Washington from Utah version the search has stopped working. No customization is done to the search widget , sources etc. OOB AI search was being used before the ...
Result improvement Rules?
We are tuning our AI searches; so that when a user searches for Concur or Workday, they get an actionable link that they click on to login to their searched for platform. How do we have that show up in our results: Would this be a synonym or a booste...
ITSM Now Assist Incident doesn't have the minimum number of words required for summarization yet.
Did anyone know how to solve the messeage"This incident doesn't have the minimum number of words required for summarization yet."?I tried to use Now Assist summarize after install Now Assist ITSM but it always show that messeage.
Task Intelligence for ITSM - category and subcategory
Hello, I am trying to configure Task Intelligence for ITSM to autofill categories and subcategories for new incidents. I have walked through the setup, trained my model and deployed into the instance. I have tried to put the two fields into the outp...
Is there any AI strategy rollout plan available in ServiceNow
Is there any AI Strategy rollout plan is available to implement in ServiceNow? Does ServiceNow provides any kind of strategic plans to implement AI features?
AI search vs contextual search
we have enabled AI search and had the following questions? 1. Can we and should we create personas such as employee, manager and HR in the search profiles to enhance that experience? would that a recommended approach or is advised against?2. Does AI ...
