I have been asked if there is a way to prioritize Catalog items over KB Articles in AI Search in the Service Portal. If someone types something that brings up a KB Article and a Catalog item then under "suggested" the Catalog item should be listed fi...
Hi Team,I’m looking for documentation on how to access the clustering tree map for our machine learning solution. If anyone has come across relevant resources or guidelines, I would greatly appreciate your input.Specifically, I’m interested in:Access...
Would it be possible to fetch the Cluster Chart Tree Map Formatter's data that's shown on ml_solution table over anywhere?Want to display couple of Cluster Tree Map's over on a place such that it's easier for users to view it. Thanks In Advance
Client wants the News articles in AI Search to be filtered depending if the user is part of the News Audience or not. I tried implementing it using Dynamic Filtering and a Script Include to check if the user is part of an audience but I later found o...
Hello,Trying to work with Predictive Intelligence. Support was able to steer me to an article where the INC business rule needs to be created to apply the classification model properly.They then mentioned that the BR way to do it is being deprecated ...
Hi, Is that possible for OOTB AI search to find knowledge article created using Knowledge Template?There are some OOTB Knowledge Template such as FAQ, How to and they store the data in child table and other field than article body.Then I am worried t...
Hi all,I would like to create a report to measur the usage of task intelligence recommendation usage.This is to answer:How many users used the assignment group recommended and didn't skip this recommendation I know there is OOB dashboard (attached sc...
I have 3 classification predictive intelligence models that predict category,subcategory and service type based on description and short description of a ticket. New tickets that come to incident table must be classified using these 3 models. How do ...
How to enable AI Search in Workspace?
Can anyone please explain all these modules with examples:AI search Index-indexed sourceSearch Experience-Search Sources-Search profiles- Search Applications-Global Search custom matchersThanks;)
Hi Team,i have installed the plugins related to Predictive intelligence(pi) and also i have installed pi workbench.In pi workbench, i didn't get related use cases and also I'm unable to create the use case templates as well.for predictive intelligenc...
Can anyone please explain below question with simple examples:-Scripted REST API-REST *REST API Explorer- API- Outbound*REST Message- Inbound and outbound Integration
We are running into an issue with location based AI searches; so that when a user searches for an HR form, they should get an a link to that country specific form. How do we configure AI search that the correct form shows up for each country based us...
Hi All, 1) We have a use case on the personalization based on specific user profile information like Sector, Country to present relevant search results (KB Articles) in ESC Portal.We did configure with AI Search - Search Profile - Result Improvement ...
Flow designer PI similarity spoke error: "ERR024: Failed to get solution object. Error in setting up" When using a same table ML solution which works in Agent assist recommendation (Incident to incident). Similarity spoke works to ML solutions spanni...
