AI Search For Next Experience - Limitations Question

[Paul Curwen]

We are looking into enabling AI Search For Next Experience (Global Search) At the moment we use Zing. Users can search for Configuration items, servers, network devices etc etc. However, looking a the documentation for AI Search it states the following on this Docs page:

https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/reference/...

'AI Search excludes the following Now Platform tables when indexing content. You cannot configure these tables, or tables derived from them, as AI Search indexed sources.

AI Search External Search User Mapping Base [ais_external_search_user_mapping]
Base Configuration Item [cmdb]'

If I am reading this correctly? A user would not be able to search for a CI by name using AI Search? This is a very common functionality requirement for most users/customers who currently use Global Search and if this is not possible it's a pretty big deal. 

[Darren Lau]

We have recently enabled AI Search for Next Experience and are receiving backlash for the missing CMDB capability even though we tried to address it with a workaround.  It would be very helpful that CMDB table support is added in a near future release.

[Cau Thoong]

This sort of helps but it's a little different than how AI search index sources work.

https://www.youtube.com/watch?v=gUdeUkrRmN8