I have requirement where my trained task intelligence model should only predict category and subcategory if the case is created through Email (i.e Channel is Email).
Hello, We are facing an issue with the AI search on the ESC portal. Post the upgrade to Washington from Utah version the search has stopped working. No customization is done to the search widget , sources etc. OOB AI search was being used before the ...
We are tuning our AI searches; so that when a user searches for Concur or Workday, they get an actionable link that they click on to login to their searched for platform. How do we have that show up in our results: Would this be a synonym or a booste...
Did anyone know how to solve the messeage"This incident doesn't have the minimum number of words required for summarization yet."?I tried to use Now Assist summarize after install Now Assist ITSM but it always show that messeage.
Hello, I am trying to configure Task Intelligence for ITSM to autofill categories and subcategories for new incidents. I have walked through the setup, trained my model and deployed into the instance. I have tried to put the two fields into the outp...
Is there any AI Strategy rollout plan is available to implement in ServiceNow? Does ServiceNow provides any kind of strategic plans to implement AI features?
we have enabled AI search and had the following questions? 1. Can we and should we create personas such as employee, manager and HR in the search profiles to enhance that experience? would that a recommended approach or is advised against?2. Does AI ...
We are looking into enabling AI Search For Next Experience (Global Search) At the moment we use Zing. Users can search for Configuration items, servers, network devices etc etc. However, looking a the documentation for AI Search it states the followi...
Hi,I have a genius result configured to display in the Service Portal which links to an external site but it is not displaying the 'view' button on the genius result so it is unable to be clicked. I have another genius result configured which is exac...
Hi All, I have an issue with the catalog item, where some users are able to see it , on clicking "search", they are not able to access the record.i did check the "available" and "not available" for , it seem to work fine .Attaching the images for ref...
Hi All ,The facets for the ai search in ui 16 , csm , sow are set . they are around 116 facets for each workspace and ui 16 . But now i want that the maximal URL length does not exceeded when selecting all available facet filter . Can anyone please g...
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
Hi ServiceNow community! I am currently trying to improve our related search feature in our incident forms for similar resolved incidents. When testing my similarity solution in the predictive intelligence view I can test the solution with both the s...
In order to increase incident deflection I'm looking into AI Search and specifically Genius Results to direct users to known solutions. My understanding of this (correct me if I'm wrong) is that I can train an NLU model on company-specific intents an...
Using search sources with the same indexed source, but with different filtering conditions, a strange phenomenon occurs after performing the search. Instead of displaying according to their respective filtering conditions, the second source uses the ...
