How to create model for ITSM task intelligence
I want to create a new model in the task intelligence setup for ITSM how can I create that? Is it possible to create a new model or should we work with the existing one?
Forum Posts
AI Search Assist unable to generate results on Record Producer
Hello I had set up an AI Search on a record producer that I am using. Initially it was working and I could generate results but now I am not getting any result and I am unsure if I had accidentally changed a setting that is now not making the result...
Resolved! Pre-built ML solution which seemingly worked fine has suddenly stopped? - Similar Resolved Incidents
Similar Resolved Incidents ML solution: somehow says "Unable to Predict" now, while it was working fine earlier. What could possibly be the cause of it when no changes were made to the solution? It was only ever retrained. Appreciate any thoughts / ...
AI Search Facet - Cannot achieve parity with old filter (View Count)
We are pursuing AI search and our business partners would like parity with the old filter conditions. When setting up the new AI Search Facets, I found that I was not able to create a facet for Facet field kb_knowledge.sys_view_count. I found the cli...
Resolved! Predictive Intelligence's "Regression Framework" Deprecated with Washington -Will it ever come back?
Predictive Intelligence's "Regression Framework" has been deprecated with Washington.There's only possibility to edit existing ones, wanted to create new solutions. Will it come back? Or do we expect them to be forever deprecated? Appreciate any thou...
AI Search Improvement rules
Hello, We are trying to use AI search to set up a boost for certain catalog items based on a user's division. We are running into two issues. Any help would be greatly appreciated. 1. We have a custom field called Division on the sys_user table tha...
Are all content published using "content publishing module" mainly Rich content editor searchable
Hi Are all content published using "content publishing module" mainly Rich content editor searchable Once published, are the pages searchable or is there something to be done to make them be searchable?
Do we have anything for predictive intelligence for vulnerability management ?
Wondering if we have something about AI for Vulnerability management, tried to look on the documentation and how to set that up, and didnt find anything.
What is the "value" field in Field Settings & Mapping?
I am trying to set up an Indexed Source and am having trouble creating the Field Settings & Mappings. I don't understand what should be entered in the value field and I can't find any documentation or community posts that explain it. For example, th...
Batch test works but single record test doesn't work
I am trying to test a classification model. I started having some issues where I am not able to test individual records. It just says, 'Unable to Predict'. However, when I do a batch test, the model is able to predict. A batch test with a single reco...
Resolved! AI Search Service Portal, Prioritize Catalog items over KB Articles
I have been asked if there is a way to prioritize Catalog items over KB Articles in AI Search in the Service Portal. If someone types something that brings up a KB Article and a Catalog item then under "suggested" the Catalog item should be listed fi...
Darshan Hiranandani- can find documentation on how to access the clustering tree map for ML solution
Hi Team,I’m looking for documentation on how to access the clustering tree map for our machine learning solution. If anyone has come across relevant resources or guidelines, I would greatly appreciate your input.Specifically, I’m interested in:Access...
Resolved! Is it not possible to be able to fetch a ML solution's Clustering Tree Map over somewhere?
Would it be possible to fetch the Cluster Chart Tree Map Formatter's data that's shown on ml_solution table over anywhere?Want to display couple of Cluster Tree Map's over on a place such that it's easier for users to view it. Thanks In Advance
AI Search Dynamic Filtering - News should only show to the user if they are part of the Audience
Client wants the News articles in AI Search to be filtered depending if the user is part of the News Audience or not. I tried implementing it using Dynamic Filtering and a Script Include to check if the user is part of an audience but I later found o...
Resolved! Can someone explain this in "bite-size" language???
Hello,Trying to work with Predictive Intelligence. Support was able to steer me to an article where the INC business rule needs to be created to apply the classification model properly.They then mentioned that the BR way to do it is being deprecated ...
