We recently migrated to AI Search and love it. Now, we are upgrading to XANADU and configuring the AI Search NLQ Genius Results, but am unable to find the answers to these 2 questions:1. Can we configure the navigation action to go the CSM workspace ...
Hi everyone, I am used to write Python scripts to perform some NLP tasks. I am currently trying Predictive Intelligence, and I have several questions concerning the way it works. PreprocessingHow are handled the following normalization steps ?- Lower...
I need to borrow some wisdom from you regarding this issue. I'm trying to switch to AI Search from Zing.Reading privileges to knowledge records is handled in our own unique table instead of ACL.(Because the reading privileges are multiplied by factor...
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
Context: We are interested in leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system wi...
Hi Everyone, I have a requirement where -When a agent creates a new incident ticket the prediction result should display as a message instead of auto populating the assignment group. As a agent i want whenever i select a CI in CI field and enter shor...
Configure Additional Fields and Models in Recommen... - ServiceNow CommunityPlease assist with the following: how to test this out after having this configuredand also how to configure recommended action for similar incident modelThank you!
Good day devs!Now Assist in ITSM has been enabled in the instance and all of the available skills were also activated including the Now Assist Q&A Genius Results. What are the possible reasons why the Q&A Genius Result answer card in the portal doesn...
I have not been able to find any specific guidance on how to save AI search filters between sessions for when a user is searching the KB. We would like to make it possible for a user to save their filters, so they do not have to reselect them each ti...
I see its sys_id is not included in the system property value of "glide.service_portal.enable_ais_portal.allow_list". If this AI Search is faster and can provide much more relevant results, this seems like the first portal that customers would want ...
in AI search, Genius result search configuration, Once we have enabled the triggers for Q&A. is there further configuration needed?How would we test it? and how would it show in the search experience?
We have sensitive information stored in tables that would be used to generate any ML solutions. Are the DC's that process and train the ML solutions the same DC's that host our instance? How can we find out more information? Regards,
Hello, I try to generate a code with adding a comment in Fix Scripting, to test the power of Now assist for creator but i already have an error. did some one now why ?
Hi ,can anyone guide me to remove the Compose button?
Hi Everyone! I hope another set of eyes will help me with this minor issue. I'm working on an HR incident where the employment verification link should direct users to that external link. Instead, when the user tries to go to the link, they are retur...
