Hi Team,
We have enabled AI Search in our instance. AI Search is working correctly in the Service Portal (search suggestions and AI-based results are shown). However, AI Search is not working in the Knowledge Portal. The Knowledge Portal still appears to use classic search behavior.
What we have already verified: -
AI Search plugin is active - AI Search is enabled on the Service Portal - Knowledge articles are published and accessible - No browser console errors observed
Questions: 1. Is AI Search supported in the Knowledge Portal?
2. Are additional configurations needed for Knowledge AI Search?
3. Does Knowledge Portal require a separate AI Search profile?
4. Are there any known platform or version limitations?
Any guidance or documentation would be appreciated.
Thanks
