AI search workshop resouces
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10-24-2024 09:15 PM
Hi,
Is there any power point slides provided by ServiceNow which is useful for workshop?
I have searched Now Create but I could find only PDF implementation guide.
I would like to find the document to show the overview and fanctionality of AI search so that stakeholders can understand the capability and functionality and start discussion about implementation and tuning.
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10-25-2024 09:02 AM
Have you seen this on Now Create? It's a good resource for AI Search Implementation, but not strictly in a workshop format :
There is also some useful, reusable stuff here: https://www.servicenow.com/community/intelligence-and-machine/ct-p/ai-intelligence-advanced-topics
Regards
Paul
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10-27-2024 05:01 PM
Yes, I found the document in Now Create and I thought it is a little bit complicated for process owners or leaderships.
I hope the document used in Youtube video for the introduction of AI search is available...
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06-23-2025 03:28 AM
I’ve been exploring AI Search in ServiceNow recently, and the resources shared here are super helpful—especially for tuning relevance and building intent-based queries. The focus on domain separation and multilingual search is a game-changer for global instances. Curious—has anyone integrated AI Search with Virtual Agent yet for a more conversational experience across the portal?
