Regression model to predict resolve time gives very poor result
Anyone aware of which regression algorithms are used to predict the resolve time of an incident ?
Forum Posts
Resolved! Predictive Intelligence Similarity definition Implementation Process
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Predictive Intelligence-Classification Solution is getting Failed after reaching 100% or timeout
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
SNOW AI
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
AI Search for Next Experience is not loading results
Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...
GenAI and incident summary
I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows. I viewed Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...
How to move trained predictive Intelligence solution from non-production instance to production inst
Hi all, We have trained the predictive intelligence(clustering definition solution ) in non-production instance how to move it to production instance.What is best practice to do this can anyone help me on this?Thanks
Genius results not appearing for users but they are for me
Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user? I am an Admin if that makes any difference to them appearing. Lisa
Minimum number of records for a Similarity model
We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...
Resolved! Add Clustering solution output to Dashboard
I want to know if its possible to add the clustering map can be added to a dashbaord to view or do we always have to navigate to the definintion to check the output
Predictive Intelligence in ServiceNow: A low/no code approach to ML
Predictive Intelligence in ServiceNow is an integrated layer of AI that improves various aspects of the platform. It employs machine learning (ML) to enhance functionalities across applications, leading to better work experiences. The system consists...
AI Search sort options CSS styling
Interested to see if anyone has been able to style the sort options on the AI Search portal page: I am just looking to override the ServiceNow green and replace with our brand coloring. I found KB0995512 on the ServiceNow support site which provides ...
Resolved! AI Search is there a lower threshold?
Morning,with AI Search is there a lower threshold that can be set so results below this threshold are not returned? Something like the threshold value we have in the VA Chat NLU Models.Cheers
Quick-Start Issue Auto-Resolution for HR
The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through re...
