The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through re...
Hello swarm intelligence, can I test the new Vancouver features like case summarization and text-to-code on a PDI? Thank you Cheers Bernd
Hi, I am hoping someone has some ideas. I was wondering if anyone knew what tables I could use to create reports for AI Search outside of the AI Search Analytics dashboard?
I have a reference field (column name is kb_category,kb_knowledge_base) in a table field in EVAM View Config and pass it to an action payload, but the value is passed and I want to pass the sys_id.
We have incorporated AI search in our service portal.When we search for a term and when the results appear, right clicking on any of the search result do not have option to open in new tab/window.Because of this, we can just open any article from the...
Issue Auto Resolution uses ITSM Virtual Agent to proactively resolve incidents through a conversation on the user's preferred chat channel. Proactively deflect common ITSM incidents to ITSM Virtual Agent. Initiate a conversation with an end user afte...
I am pulling the external data for AI search on the portal via the rest api and indexing them via AI Search Spoke ingestion as detailed here : "https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-s...
Hi, I need some help with my setup for PI. Thank you in advance !When I run a test , it shows me - Unable to predict. message.Here is the backgroundI have loaded a 13k incident record and created a solution to predict Category based on Short Descript...
I am a knowledge manager in my institution's ServiceNow instance. I have completed a few of the AI courses in NowLearning. I am unable to access the AI Search functions in our instance. Can our Admin grant me access to these functions? I want to sta...
Hi, Post upgrade to Utah everytime there is matching suggested result for catalog item opening which will take to form view instead of catalog item view, please see screenshots, Kindly help. Form view : Should be this view: Regards...
Hi All,I have done all the configurations(required roles) in the document intelligence applications but am facing an issue with the document task process always being false. I have also done the troubleshooting process like ml_solution.LIST and the ...
Hi I'm trying to fetch results for AI Search Assist on Something broken record producer where it need to fetch details for 2 variables Application(cmdb_ci table) and Description.I have tried concatenating 2 variables and set to other Multi line text ...
i reviewed the GenAI controller essentials course and the FAQ included the below statement and response. Human-in-the-loop is recomended for "such content". i am wondering, in what specific content scenarios should a human intervene to ensure accur...
HiSomehow, the intelligence skills feature.. wont process a resume.. and keep hanging on loading halfway. This is part of the new Employee Profile - career tab.. where the employee can upload a resume. then the system will then analyze what skills th...
Hi all, I created a use Case in Document Intelligence where I created flows(Process Task flow and Extraction flow) using Integrations tab.when I run Process Task flow we are able to see task getting created and coming for user validation.Once user tr...
