Can we run predictive intelligence on only workspaces ?
we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native
Forum Posts
Knowledge articles not redirecting to kb_article page
I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...
Resolved! Generative AI Use cases
Hi All, Please anyone help me to get Generative AI use cases with documentation. What we can achieve with GEN AI in ServiceNow? Thanks in Advance.
Pictures not showing in KBAs which are displayed by AI Search in Virtual Agent
If I search for a KBA through VA it will show it to me but only text without any pictures, but if I click on the read more link it has at the bottom of that result I will see all the pictures. Has anyone encountered this issue? Anyone have any ideas ...
Predictive Intelligence - Correct vs incorrect predictions Dashboard
Is there an OOB dashboard in the system that shows the % of "predicted correctly" over time?I would like to see a chart of predicted correctly percentage day by day per PI solution.
Generative AI - Summarize chat interaction
"what table is leveraged by Generative AI to Summarize the chat interaction?
Resolved! Predictive Intelligence – Classification [For Predicting Assignment Group]
Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
Document Intelligence - ML Solution Error NSE0013 & NSE0016 - Vancouver
Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...
Using Page Numbers for AI Search Results Pages
Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...
Regression model to predict resolve time gives very poor result
Anyone aware of which regression algorithms are used to predict the resolve time of an incident ?
Resolved! Predictive Intelligence Similarity definition Implementation Process
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Predictive Intelligence-Classification Solution is getting Failed after reaching 100% or timeout
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
SNOW AI
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
