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Can we still use scripted external search sources with AI search

valkyrichek
Tera Expert

I need to integrate external content search into the search results on the Employee Center. The external system provides a REST API for searching resources by the search term. Previousely with Zing search, it could be done quite easily with the Zing scripted search sources, by setting up an external search source. Now with the AI search, it seems that the only way to set it up is to actually index the external content with AI search, using External Content for AI Search plugin, setting up the schema, security, pushing the content for indexing through the External Content REST API etc. So suddenly a question of a couple of hours of work turns into a mini-project... All that, taking into account that the external sysem search engine is also not so stupid, so we could just retreive the results from it on the fly...

 

My question is, is there a way to set up something similar to a scripted search source on the portal that is using AI search? 

5 REPLIES 5

Marc54
Mega Guru

Hi @valkyrichek did you find a work-around?
We want to show results from a community like site in ServiceNow but do not want to ingest the data as it is changing by the minute. A daily sync will miss out all the data of today and the community platform has a search API available.

I understand that the ranking and relevancy cannot be done by AI Search any more, but showing some other results would a very useful feature.