AI SEARCH vs V3 index vs V4 Index
I want to know the exact difference between v3 vs V4 index but if the system have already AI SEARCH enable. Will there be any difference with it.
Forum Posts
Resolved! Predictive intelligence on client side not populating prediction results table?
Hi I tried to run Predictions on client side and was successfull following below articlehttps://www.servicenow.com/community/ai-intelligence-articles/in-predictive-intelligence-how-to-get-predicted-data-in-portal/ta-p/2534691But i observed its not po...
In which table is the phrase "recent searches" displayed in the search window of AI search stored?
Hi,In which table is the phrase "recent searches" displayed in the search window of AI search stored?Thanks.
can i use NLU model in Portal AI search
Hi team, i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU. i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i w...
ServiceNow Learning - Content Types
1. What is the difference in Content Type "Learning Path and "On Demand" 2. Which do you need to select in order to complete a Learning Path and certification?
Learning Path or On Demand Course
- How do I know if I need to select both or just one of them to start and complete a learning path? When you select path, there is a list of courses. If you select "On Demand" there are more courses. Do I need to select both for my certification, or ...
AI Search Configuration - searching reference fields
Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...
AI Search | Default to "All" Navigation Tab
Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...
AI search result show only ticket number
Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
Resolved! Now Assist for Search: Extracting information from images included in an article
Hi, if there are articles in the knowledge base that include images embedded in the body of the article and which present textual information, can the search carried out via Now Assist for Ai Search also search and extract the information contained i...
Resolved! There is confusion surrounding the various ML/AI-related applications of ServiceNow.
Hello everyone, I have been working on an AI/ML-based solution for British Telecom for the past few months. Currently, I am facing some confusion regarding ServiceNow's AI/ML-related products. ServiceNow offers a plethora of AI/ML related products, ...
Can we run predictive intelligence on only workspaces ?
we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native
Knowledge articles not redirecting to kb_article page
I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...
Resolved! Generative AI Use cases
Hi All, Please anyone help me to get Generative AI use cases with documentation. What we can achieve with GEN AI in ServiceNow? Thanks in Advance.
Resolved! Predictive Intelligence – Classification [For Predicting Assignment Group]
Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
