Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...
Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...
Anyone aware of which regression algorithms are used to predict the resolve time of an incident ?
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...
I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows. I viewed Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...
Hi all, We have trained the predictive intelligence(clustering definition solution ) in non-production instance how to move it to production instance.What is best practice to do this can anyone help me on this?Thanks
Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user? I am an Admin if that makes any difference to them appearing. Lisa
We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...
I want to know if its possible to add the clustering map can be added to a dashbaord to view or do we always have to navigate to the definintion to check the output
Predictive Intelligence in ServiceNow is an integrated layer of AI that improves various aspects of the platform. It employs machine learning (ML) to enhance functionalities across applications, leading to better work experiences. The system consists...
