Hello Everyone,I have one Gen AI use case. The requirement is...Once the PID (Process ID) changed to another PID for the particular user from the sys_user table. We need to get all the access related to the user's old PID and send an email to that pa...
Hi, In our portal we currently use zing search and KSC methodology which is in the 'voice of the customer' We have been doing some research and testing into AI Search before implementing into our Portals. I cannot seem to find a clear outline of the ...
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
I have a widget which shows as a suggestions of all the user roles of referenced user selected, to help the user to raise a request for the roles. Can we use AI search capability to show the suggested user roles in the widget. If yes, please guide wi...
Hi Community, New to SN and trying to introduce the Chat Bot which will insert record based on user input. If i go to the table itself - looks like there is a record created but instead of the value specified by user i have "(empty)". Screenshots a...
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
Hi, I got my PDI to vancouver last week and i would like to test the new features that come with it and the one i would like to test above all is the texte to code feature. For now, it does not work on my PDI, is there a way to enable it cause ? Rega...
Hi, I recently noticed that when selecting a catalog item that has a target of "New Window/Tab" Doesn't navigate or open on a new tab when selected from the AI Search suggested results. Is there a fix for this? Thank you!
SN platform is well positioned for wide LLM orchestration in enterprise use, more than just OpenAI API.Similar to LangChain frameworks it could combine prompt design, conversation flow, company data (word, ppt, slack), workflows, API's to multiple LL...
Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...
I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows. I viewed Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...
I have the requirement to set the value of assignment group coming from Script include. On submitting the form a confirm box pops up where if the user clicks on ok it sets the assignment group field value(say ABC) as displayed in the confirm box othe...
Is it possible to predict the classifications like business service,assignment group as soon as the description is entered in the incident form?Currently it predicts once the form is saved
