Generative AI - Summarize chat interaction
"what table is leveraged by Generative AI to Summarize the chat interaction?
Forum Posts
Resolved! Predictive Intelligence – Classification [For Predicting Assignment Group]
Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
Document Intelligence - ML Solution Error NSE0013 & NSE0016 - Vancouver
Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...
Using Page Numbers for AI Search Results Pages
Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...
Regression model to predict resolve time gives very poor result
Anyone aware of which regression algorithms are used to predict the resolve time of an incident ?
Resolved! Predictive Intelligence Similarity definition Implementation Process
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Predictive Intelligence-Classification Solution is getting Failed after reaching 100% or timeout
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
SNOW AI
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
AI Search for Next Experience is not loading results
Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...
GenAI and incident summary
I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows. I viewed Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...
How to move trained predictive Intelligence solution from non-production instance to production inst
Hi all, We have trained the predictive intelligence(clustering definition solution ) in non-production instance how to move it to production instance.What is best practice to do this can anyone help me on this?Thanks
Genius results not appearing for users but they are for me
Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user? I am an Admin if that makes any difference to them appearing. Lisa
Minimum number of records for a Similarity model
We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...
Resolved! Add Clustering solution output to Dashboard
I want to know if its possible to add the clustering map can be added to a dashbaord to view or do we always have to navigate to the definintion to check the output
