Knowledge articles not redirecting to kb_article page

I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...

Document Intelligence - ML Solution Error NSE0013 & NSE0016 - Vancouver

Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...

Using Page Numbers for AI Search Results Pages

Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...

How to configure predictive intelligence for ITSM and how to enable word corpus ?

Predictive Intelligence-Classification Solution is getting Failed after reaching 100% or timeout

Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...

SNOW AI

Is it possible to auto assign tickets to specific support groups in ServiceNow using AI

AI Search for Next Experience is not loading results

Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...

GenAI and incident summary

I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows.   I viewed  Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...

How to move trained predictive Intelligence solution from non-production instance to production inst

Hi all, We have trained the predictive intelligence(clustering definition solution ) in non-production instance how  to move it to  production instance.What is best practice to do this can anyone help me on this?Thanks

Genius results not appearing for users but they are for me

Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user?  I am an Admin if that makes any difference to them appearing. Lisa

Minimum number of records for a Similarity model

We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...