AI Search Configuration - searching reference fields

Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...

AI Search | Default to "All" Navigation Tab

Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...

AI search result show only ticket number

Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value.  My question is how this c...

No PDI availability for GenAI

If we plan to skip Vancouver and go to Washington and do not have sub prod environments upgraded to Washington then it is not possible for us to evaluate Now Assist with AI without buying the product which we cannot use for a while!

Concepteur de rapport : mettre une couleur fixe à chaque ligne de tableau

English :  

Table creation for fields and group fields

Using Document Intelligence am extracting values. I am saving those details in tables. My ask here is how i will get all the details in table. I need help on table creation for fields and field group.Same has this https://www.servicenow.com/community...

AI Capabilities

What Generative AI capabilities or general AI possibilities are OOB for Employee Service Center portals?

servicenow

How to do Dynamic Translation should be implement in both Platform and portal?

Can we run predictive intelligence on only workspaces ?

we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native

Features of AI Search in Service Portal

Knowledge articles not redirecting to kb_article page

I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...