Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...
Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
Hi, if there are articles in the knowledge base that include images embedded in the body of the article and which present textual information, can the search carried out via Now Assist for Ai Search also search and extract the information contained i...
Hello everyone, I have been working on an AI/ML-based solution for British Telecom for the past few months. Currently, I am facing some confusion regarding ServiceNow's AI/ML-related products. ServiceNow offers a plethora of AI/ML related products, ...
we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native
I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...
Hi All, Please anyone help me to get Generative AI use cases with documentation. What we can achieve with GEN AI in ServiceNow? Thanks in Advance.
Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...
Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...
I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance. But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest ...
Hi Team, I am working on a use case and created few classification solution for Category and Sub-Category of Incident with 3 months of Data. 3 months of Data consist of 800K rows. It worked perfectly fine and solutions has been created successfully. ...
Is it possible to auto assign tickets to specific support groups in ServiceNow using AI
Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...