Hello all, I am using the OOB Facet Results Search Filter with AI search.When two or more facets are selected no results are shown.Is there a configuration for letting me select multiple facets and view the filtered results? Also, as shown below, whe...
Hello,I am trying to set up and run a model in task intelligence. This model is erroring out. I have tried changing input/output fields but its the same error each time. Is there a place to see what the exact error is? How do you solve this error...
Hi, I requested an AI search two days back, and it's still not activated. Can Someone please help? Here is my instance: https://dev195999.service-now.com/ Thanks,Pavan.
Hello, I have a question regarding AI Search. We currently have it installed for our Service Portal but now our Knowledge Portal which cause discrepancy in results depending on where you search. Can AI Search be installed on the Knowledge Portal? ...
I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...
Hello Experts, Is there a way to show the catalog items first and then Knowledge articles under "All" tab in AI search result page?Currently, the knowledge articles results are displayed first and then the catalog items are displayed. Thanks,Arun
I am migrating our PI solution definitions to PI workbench and the final guided step is "integrate a model". What does that actually mean/do? I've already "integrated" a model but I have not seen any changes and docs have not been helpful.
When doing a search on the employee portal, the suggested result has a different (default?) icon. We would like to make this a shopping cart to match the other search results. According to this (How to change the item icons in the search results on p...
I'm working on enabling predictive intelligence on some of our incoming incidents reported. However, there are instances where the category may be set already on incident submission. After incident creation/submission the classification solution then...
Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding? I have added a synonym to an AI search dictionary:Term: pcardPayload: [...
It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...
Hi Simple question - although the synonyms are bi-directional, is there anyway to force them to work unidirectionally. This would be handy for working on items that are within categories (without this information needing to be explicitly stated in a...
Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...
Hello, Is really AI Search Synonyms the only way to give some shortcuts to the AI search? I need to enter some shortcuts or abbreviations to AI search then I need to get the related search results. without giving any synonyms, the above question is ...
We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...
