Darshan Hiranandani : Testing Incident Categorization Model on Incident Form in ITSM: How to Do It?

[darshanhiranand]

Hello Team,
I'm Darshan Hiranandani, currently working on the Intelligence for ITSM module and would like to test the Incident Categorization Model on an incident form. Can anyone guide me on the best approach for validating this model within the form?
What steps do you follow to ensure that the categorization works correctly when the form is filled out? Any tips or best practices for testing would be greatly appreciated!

Regards

Darshan Hiranandani

[Guido Bernuetz]

My suggestion:

use ATF:

1. define your Test Case as parameterized testing
2. Define your parameter definitions for inputs and expected results
3. Define Test Run Data Sets based on your definitions
4. In test steps use your parameters as input or for validation

I have used this multiple times. It's really powerful.

I hope that helps you!