Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
As I am trying to extract the data through the inbound action the machine is able to detect the field value but if I dont review the fields the values does not get populated to the target table and after only reviewing the fields the values are filli...
Hi, is there an easy way to anonymize the user column on the system table 'sys_search_event'?Maybe through a system property?Would it be possible to exclude the user name from being collected in the first place? My customer likes the 'Advanced AI Sea...
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
Hi everyone, I would like to get a url parameter of the search results page and pass it from the search results page to the resulting url when clicking a search result so that this url parameter can be used for further processing on the appropriate p...
According with next description (https://www.servicenow.com/community/ai-intelligence-articles/under-the-hood-now-assist-in-ai-search/ta-p/2642915), AI search sends the top KB articles to LLM to generate an answer. The question is, the summarizatio...
When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: ""Sorry, you can't login with this ServiceNow ID - Please make sure that your ServiceNow ID uses the same email address you cur...
Hello Experts, How can we increase the max_token size for openAI 3.5 turbo in Generative AI Controller ?I've found a table : sys_generative_ai_model_config and set the max tokens to 4096. Still while generating content from flow designer, its only ge...
Does anyone know if there is a way to change the summary with AI Search results? The customer is looking to show the first 2500 characters of the article (like we do in Zing) instead of the phrase concerning the search term.
Hello everyone, does anyone know how to redirect to the kb_article_view of the suggested and recently viewed article in the search bar using AI search? When I click the suggested article in the search bar it redirects to the form where you can edit t...
Hi,we want to train the model and deploy the model for Case sentiment analysis and Case categorization, but we couldn't able to train the model we are getting training error while train the model. even we have added required roles and enabled propert...
Can you please confirm if the Generative AI Controller/ any other AI agent part of Washington release capable of accessing/working with non ServiceNow LLMs? Thanks in advance for the response.
I have a ServiceNow Custom Scoped application that implements Incident and Change Management functionalities by inheriting those tables as a new scoped application table. I have a requirement where the clients would like to see the solution of incide...
