DocIntel Stuck in loading screen

[leonardogom]

Hello,

I've been setting up a new use case for invoice records and at begining it all worked well. But since a couple days for some reason when I try to use a document task to check the learning in "open in document intelligence" it gets stucked in a infinite loading screen. I've already tried to recreate the table and the use case but the problem persists.

I noticed that the console has a error message but I am having a hard time to interpretate. Rly need some help.

I am running DocIntel in a DEV in Vancouver

[Daniel R2]

Hi @leonardogom - did you resolve this we are facing the same issue?

[leonardogom]

Hello @Daniel R2 , I am still facing the problem. Didnt find a solution yet.

[Daniel R2]

@leonardogom - We were advised by HI support to repair the plugin, after that it seemed to work, so maybe it will work the same for you.

However since then we are facing the problem again and repairing the plugin didnt work the second time.

[leonardogom]

Hello Daniel! Thank you for your reply. Ill try that on my instance and check if works