Hi All,
We are exploring Task Intelligence and wanted to check if we can control the training and predictions restricted to Incidents from a specific Domain or conditions. We could add filters during training to fetch data from a certain domain, however we could see predictions happening on the incidents even when created from a different domain, which we wanted to restrict . In simple terms, if we have 3 domains A , B & C. and wanted to predict Assignment group of an Incident, Wanted to train three models A , B & C on their respective incidents and during predictions , use either A , B or C Models depending upon the domain from which the incident is created from and predict the Assignment group specific to their domains from their respective models .. We already have a customized domain specific ML solutions created using predictive intelligence and control the inference and updates using scripts. We are evaluating if we can replicate and replace them using task intelligence . Would be great to hear some suggestions.
Thank you.
